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sean.berg
Contributor ⭐️⭐️
August 8, 2023

Filters for Activities sent to Slack through Sally

We would like to be able to choose which types of activities are sent to slack via Sally subscriptions, right now the setting is just a Yes/No, and too many updates are being sent to slack. This would help us tailor the types of activities we’re notifying people about

 

 

    1 reply

    joshua.greenberg
    joshua.greenberg
    Contributor ⭐️
    August 8, 2023

    Expounding upon the intention and value of having a multi-select drop-down for activity type:

    We are a Slack centric org in terms of internal communication. However, Gainsight is our system of record for all things customer related (we also have bi-directional integration between SFDC). As a result, our most senior execs predominantly use Slack as a means to find customer information and engage in discussion.

    Each customer gets their own Slack channel and we would like to be able to integrate the most pertinent timeline notes/activity types into Slack such that we A) reduce manual effort/redundancy by having to reiterate or copy from one system to another and B) reduce unnecessary internal escalation where Slack info may be stale, but Gainsight has the latest/greatest updates.

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