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sean.berg
Contributor ⭐️⭐️
August 8, 2023

Filters for Activities sent to Slack through Sally

  • August 8, 2023
  • 1 reply
  • 24 views

We would like to be able to choose which types of activities are sent to slack via Sally subscriptions, right now the setting is just a Yes/No, and too many updates are being sent to slack. This would help us tailor the types of activities we’re notifying people about

 

 

    1 reply

    joshua.greenberg
    joshua.greenberg
    Contributor ⭐️
    August 8, 2023

    Expounding upon the intention and value of having a multi-select drop-down for activity type:

    We are a Slack centric org in terms of internal communication. However, Gainsight is our system of record for all things customer related (we also have bi-directional integration between SFDC). As a result, our most senior execs predominantly use Slack as a means to find customer information and engage in discussion.

    Each customer gets their own Slack channel and we would like to be able to integrate the most pertinent timeline notes/activity types into Slack such that we A) reduce manual effort/redundancy by having to reiterate or copy from one system to another and B) reduce unnecessary internal escalation where Slack info may be stale, but Gainsight has the latest/greatest updates.

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