Currently, Survey flattening labels do not align to Matrix style sub-questions, thus reporting results in a blank value. It is imperative the flattening label either equate the main question flattening label or each sub-question is allowed to have their own flattening label.
If you have multiple Matrix style questions with similar sub-questions, it can be difficult to understand what response aligns to what Matrix.
I will definitely share this with the product team, do you have any suggestions from your end to solve this?
Hi
Can you share more details about the challenge you are facing? Would help us advise you better.
Hi
Can you share more details about the challenge you are facing? Would help us advise you better.
Hello
This was discussed in a ticket (142668) that may better outline my request.
Essentially, I have a matrix question and created a flattening label:
However, a report does not include anything in the flattening label field for matrix questions:
The Flattening Label doesn’t seem to matter at all for Matrix questions as the respondent is never going to actually respond to the main question, only the sub-questions.
We were hoping to have a report that outlines all the survey questions in order (we are using the Flattening label for that) to make it more consumable for the team.
Thanks!
Hi
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
