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link_black
Gainsight Employee ⭐️⭐️
May 5, 2021

For Knowledge Center Bot, implement Knowledge Base search authentication at the user level

  • May 5, 2021
  • 2 replies
  • 45 views

Currently, PX only supports the authentication with our supported Knowledge Base integrations using a single, shared user account or API token.  Therefore, all users will be able to search/view the KB content within Knowledge Center Bot using the permissions and access levels assigned to that user or API token.

 

It would be a more secure and better user experience if users could only search/view the KB content they are entitled to consume.  This option is supported for Zendesk in other comparable applications to PX. 

2 replies

sai_ram
Expert ⭐️⭐️
May 19, 2021

@link_black thank you for sharing the request here. Sharing this with the product team to check the possibilities.

skalle
Gainsight Employee ⭐️
Gainsight Employee ⭐️
May 20, 2021

Will investigate the effort on this inQ2