Gainsight Assist Enhancements

Hello @ana_g 

We have this changes as near term roadmap item, which means it will take around 2 quarters to get this started. I will keep you posted about update on this.

Curious to know a reply for this question!
 

Hey Gainsight Team - I know this is in a planned status. I just wanted to verify if this feature is planned for the Chrome Plug-in or for the Gainsisht Assist Cockpit email feature. 

We would prefer it be built with the Chrome Plug-in in mind -- as in, seeing email opens directly with the chrome plug-in. Thank you!

Hey @sarahmiracle, thank you for your post. We will have our Product Manager take a look at this and respond appropriately so that your preference is considered. 

Hello @sarahmiracle 
Tracking email is a priority for Q4. We will keep you posted about release of this capability.

​@revathimenon Can we get an update from the product owner for these updates on where these features are on the roadmap? We’re evaluating Gainsight Assist vs Outreach.io, and if these features aren’t possible, we may need to stick with Outreach. ​@kim_stone… if these aren’t available, we may not be able to make our switch. 😥

​@dayn.johnson

We’re looking to open up access for Group Send. Wouldn’t your team shift from Outreach.io to Group Send instead? It also supports open and click tracking.

Thanks for the response, ​@ssamarth – tagging in ​@kstim for her broader knowledge of the various CSM fields we use, but there are several issues (currently in development) preventing us from adopting Group Send.

The main issue is that we don’t use the standard Gainsight CSM field for our CSMs, but these following ideas (and others, this was what a quick search found) also impact us:

Thanks for the idea and the discussion here.
While this is an interesting suggestion, it doesn’t fit into our current product direction or plans (automated email logging), so we won’t be moving forward with it at this time.
That said, feedback like this helps shape our long-term thinking, and we appreciate you sharing it.