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cameron_gibbons_1a55a2
cameron_gibbons_1a55a2
Contributor ⭐️
Aug 7, 2015 2:17 PM UTC

Gainsight Integration with gmail

We currently use yesware for email tracking, and they have a feature to add contacts from emails directly into salesforce without having to go through the process of actually creating it in salesforce. It would be very nice for an end user of gainsight to be able to add cta's or tasks to cockpit from emails in gmail. 

      13 replies

      sundar
      sundar
      Expert ⭐️
      Aug 19, 2015 9:31 AM UTC
      This is definitely in our purview however not materialised yet. Thanks for the idea, will keep you posted on the progress.
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        azuqua_bot
        azuqua_bot
        Helper ⭐️
        Oct 19, 2015 10:15 PM UTC
        Hello Cameron! You can actually do this on Azuqua. We have Gmail and Gainsight on our platform, and you can create workflows between the two to meet your custom needs. I've attached a picture of a scenario we've built on Azuqua that monitors Gmail for reviews and creates a CTA based on the review, but of course you can completely customize to solve your specific scenario. Hope this helps! Let me know if you have questions - I'm one of the CSMs at Azuqua so happy to help you get started.

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          grant_wilburn
          grant_wilburn
          Contributor ⭐️
          Nov 27, 2017 5:09 PM UTC
          It's been two years since the initial post, is there any kind of update on an update for an integration between Gainsight and Gmail? I think this would be an extremely useful tool.
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            nita_kim
            nita_kim
            Contributor ⭐️⭐️
            Mar 14, 2018 5:39 PM UTC
            Yes!! This integration between Gmail and Gainsight would be a game changer for our CSMs and boost their efficiency (no more context switching and copying emails back to the Activity/timeline).
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              lindsay_matthews
              lindsay_matthews
              Contributor ⭐️
              Apr 11, 2018 9:57 PM UTC
              Agree; extremely manual to log call times/duration and attach people. At the very least a calendar integration would be ideal.
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              heilun
              heilun
              Contributor ⭐️⭐️
              Apr 12, 2019 6:30 PM UTC
              I really need this for our team too. It's silly how there isn't one already

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                chethana
                Expert ⭐️
                Jan 30, 2020 9:50 AM UTC

                Hello All,

                Gainsight and gmail integration version 1.0 is ready for BETA. Soon we will be rolling this out. 
                if you have missed BETA program announcement please find it here

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                  rakesh_lingala
                  Helper ⭐️⭐️⭐️
                  Apr 16, 2020 10:52 AM UTC

                  Hello Everyone,

                  Chrome Plug-in for Gmail is now in the BETA phase. Soon we will be rolling this out for both SFDC & NXT editions. This feature helps users to manage their day-to-day customer communications easier than ever before and can save a lot of time and effort. Users can directly access their Gainsight email templates directly from Gmail, thereby saving time when composing customer emails and helping to drive consistency in communications. Also, the ability to log emails to Timeline from the inbox saves time and ensures that every important conversation is captured.

                  Stay tuned for more details in the upcoming release notes…

                  Thanks!

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                    sainyam_sandhu
                    Contributor ⭐️⭐️⭐️
                    Apr 29, 2020 10:21 PM UTC

                    Hi Team, Wondering if the beta version is available to be tested. Or has this been released? if released where can I get the documentation? This link is empty : https://support.gainsight.com/SFDC_Edition/Journey_Orchestrator_and_Email/Email_Options_and_Guidelines/Gainsight_Assist_Chrome_Plug-in_User_Guide

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                    rakesh_lingala
                    Helper ⭐️⭐️⭐️
                    Apr 30, 2020 5:23 AM UTC

                    Hi Team, Wondering if the beta version is available to be tested. Or has this been released? if released where can I get the documentation? This link is empty : https://support.gainsight.com/SFDC_Edition/Journey_Orchestrator_and_Email/Email_Options_and_Guidelines/Gainsight_Assist_Chrome_Plug-in_User_Guide

                    Hello Sandhu,

                    The ‘GS Assist Chrome Plug-in’ is not yet released. It will be available for download in mid to late May from the Chrome Web Store.

                    I‘ll update here once it is available.

                    Thanks!

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