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Currently the Gainsight Sally feature is only available to those that have a full Gainsight license. It would be useful for the integration with Slack to allow Gainsight Sally to work in other slack channels where not all slack users have a full Gainsight license so others within the organization could see specific details on a company if someone with a full license posts something in the channel.

Ie: People with a full license could create a CTA while also providing visibility to others who do not.

Sally for Slack doesn’t require a full license. The user has to be user in Gainsight and enabled for Sally. The connection to Slack workspace will allow you to add users from Slack into Gainsight and then enable or disable them for Sally access. Any Slack user that is not enabled will get a message when trying to use Sally and a notification will be sent to the admin letting them know a new user is requesting access to the Sally Slack bot

Thanks for clarifying!

It would be useful for the integration with Slack to allow Gainsight Sally to work in other slack channels though. Providing visibility to others in the channel if a user with a full license creates an activity or CTA

@mfutia currently Sally can be invoked in any channel by typing “@Gainsight Sally” - after which you can perform any task, ask any query or receive notifications in that channel (use @Gainsight Sally settings command). You can follow a specific company ( by using the command “@Gainsight Sally follow <company name>”). Please try this and provide your feedback.

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