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michael_sweeney
michael_sweeney
Helper ⭐️
October 10, 2019

Generate URL to launch an Engagement from a Link.

  • October 10, 2019
  • 5 replies
  • 291 views
I was speaking with a customer earlier who would like the ability to generate a link for an engagement to then be able to launch Engaggement via a link.

As of now the only way to show an engagement on demand is by using the Knowledge Center Bot. This has come up a few times now, do we see in the future being able to launch Engagement from a link?

      5 replies

      michael_sweeney
      michael_sweeneyAuthor
      Helper ⭐️
      October 10, 2019
      FYI @harshibanka

        harshibanka
        harshibanka
        Gainsight Employee ⭐️⭐️
        October 10, 2019
        @mikewohlwend in addition to being able to laucn engagements on-demand using KC Bot, you could use Engagement links to trigger off of other Engagements, something like chained engagements.

        What was your use case here if you don't mind sharing?

        Harshi (pronounced like the Hershey's chocolate); PLG and Digital CS Evangelist
        mikewohlwend
        mikewohlwend
        Contributor ⭐️⭐️⭐️
        October 11, 2019
        Sure, there are a couple: I'd like a support person to be able to send out a link to launch a guide, or I'd like to send a link to get somone testing a guide, or I'd like to make multiple buttons and let a user click one to go to that guide, and I'd like to link to guides from knowledge base articles. I think somone making intro videos would also like to link to a relevant guide at the end of the video.

        R
        richiemin
        Helper ⭐️
        August 13, 2020

        I also need the ability to launch an engagement off an engagement via a link - like a CTA button.

        link_black
        link_black
        Gainsight Employee ⭐️⭐️
        August 14, 2020

        @richiemin check this previous post out, since it should get you what you are looking for. 

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