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kstewart1289
Contributor ⭐️⭐️⭐️
August 5, 2022

Gong Integration: Keep calendar entries as "Logged" (via Gmail Assist) when merged with a Gong timeline entry

  • August 5, 2022
  • 3 replies
  • 41 views

If a CSM logs a calendar activity via Gainsight Assist and then a matching Gong call comes in, the “Logged” status reverts back to “Add Activity”. 

It needs to stay as “Logged” so CSMs can keep track of calendar events they have logged in timeline.

3 replies

Helper ⭐️⭐️⭐️
August 10, 2022

@kstewart1289 Thanks for sharing this, will look into this issue and update you.

Helper ⭐️⭐️⭐️
August 10, 2022
No StatusAcknowledged
Helper ⭐️⭐️⭐️
August 10, 2022
Updated idea statusNo StatusAcknowledged