Skip to main content
Gainsight Employee ⭐️
August 1, 2022

Grey out/ block the +Criteria option when creating a CTA Rule

When creating a “Close CTA” rule the option to “+Criteria” is available, but the criteria is not used unless the “Include in Identifiers” options is marked.
 


This can cause confusion for users and if the option to “+Criteria” was blocked unless that box was marked then users wouldn’t think that the criteria is being used.