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Gainsight Employee ⭐️
August 1, 2022

Grey out/ block the +Criteria option when creating a CTA Rule

  • August 1, 2022
  • 0 replies
  • 9 views

When creating a “Close CTA” rule the option to “+Criteria” is available, but the criteria is not used unless the “Include in Identifiers” options is marked.
 


This can cause confusion for users and if the option to “+Criteria” was blocked unless that box was marked then users wouldn’t think that the criteria is being used.