Hello everyone,
I have a customer who is looking to handle auto responders in an outreach/JO Program and flurry of OOO messages spams sender's inbox after a survey being sent. Is there a way to do it today?
If not, It would be great to see, perhaps JO program can pause the participant from the journey when an auto response is detected.
Handling auto-responders(out of office) in JO when a survey sent
+2Sudheer Sharma
+2Hi Sudheer,
I think the problem here would be that the auto-responder email would be sent to the configured email identified as the "sender" in a JO program, and would not be sent back directly to JO. So JO would not be aware that an auto-responder was in place. Is this also your understanding @abhishek_sivaraman ?
I think the problem here would be that the auto-responder email would be sent to the configured email identified as the "sender" in a JO program, and would not be sent back directly to JO. So JO would not be aware that an auto-responder was in place. Is this also your understanding @abhishek_sivaraman ?
+2Hi Dan,
Good point. I found some interesting articles, you might want to take a look at them?
https://stackoverflow.com/questions/41511175/how-to-capture-ooo-out-of-office-emails-using-inbound-parsing
https://sendgrid.com/docs/glossary/autoresponder/
Cheers,
Sudheer
Good point. I found some interesting articles, you might want to take a look at them?
https://stackoverflow.com/questions/41511175/how-to-capture-ooo-out-of-office-emails-using-inbound-parsing
https://sendgrid.com/docs/glossary/autoresponder/
Cheers,
Sudheer
+2Hi Sudheer,
I'll defer to @abhishek_sivaraman on the technical message flow, but it is my understanding that if JO sends a message with a replyto email address (for example @acmecompany.com), and the recipient has an auto-responder enabled, the replying email is sent to the email infrastructure of the replyto email address (acmecompany.com), and NOT back to sendgrid.
I believe the articles you referenced refer to cases where the email is being received by sendgrid, which is a different workflow altogether and not applicable to how JO functions.
I'll defer to @abhishek_sivaraman on the technical message flow, but it is my understanding that if JO sends a message with a replyto email address (for example @acmecompany.com), and the recipient has an auto-responder enabled, the replying email is sent to the email infrastructure of the replyto email address (acmecompany.com), and NOT back to sendgrid.
I believe the articles you referenced refer to cases where the email is being received by sendgrid, which is a different workflow altogether and not applicable to how JO functions.
+1I had setup separate reply to vs sender emails in my JO and the out of office replies went back to the sender instead of the reply to email. What is the way around that? The sender email received alot of spam as well in this case.
+1Hi, wanted to bump this thread and see if anyone has any insights into how this can be handled. A lot of NPS Surveys are sent out from CXOs and the reply-to email usually goes back to the CXO. If multiple recipients have OOO replies enabled, then the CXOs are getting their inboxes flooded with these. Do we have an approach to handling this yet? I realise that the OOO messages are handled by the email client outside of Gainsight/Sendgrid, but I was wondering if our attempts to better integrate GS with Outlook and Gmail would open up the opportunity for us to improve how this is handled. Thanks!
+2Hi
VP of Customer Success at Forcepoint
+1That makes sense. Sorry for the delayed response. Thanks for the insight!
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.