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jd_griffis
jd_griffis
Contributor ⭐️⭐️⭐️⭐️
April 24, 2015

Health Score slider preventing 0/100 selection

  • April 24, 2015
  • 15 replies
  • 126 views
When attempting to set a health score value to 0 or 100, the slider often stops at 1 or 99, respectively. Shifting the slider around, or coming back in, will eventually allow you to set the correct value. Would like to have that anomaly fixed to prevent the extra work, or agent just leaving it at the incorrect value.

      15 replies

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      matthew_lind
      matthew_lind
      VIP ⭐️⭐️⭐️⭐️⭐️
      December 17, 2015
      I'd propose a solution that is even more elegant: Allowing the user to type in a score. I've comically watched CSMs use their mouse in an elusive attempt to land on a 50, or a 60 or a 70. One has to be fairly precise with the mouse to land on a specific score. Allowing typing of a score would alleviate a multitude of minor inconveniences with the slider.
      Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
        jd_griffis
        jd_griffisAuthor
        Contributor ⭐️⭐️⭐️⭐️
        December 17, 2015
        Agreed, we've had that request from our CSD's as well
        john_nunziati_612357
        john_nunziati_612357
        Contributor ⭐️⭐️⭐️
        December 18, 2015
        Yes. We've had tons of requests for the ability to type a score. That would be fantastic, if possible. 
        sumesh
        sumesh
        Helper ⭐️⭐️
        December 19, 2015
        This will be addressed in the currently underway scorecards revamp effort. When using a numeric scale, an option to manually input score will be provided.

        Thanks! 
          shantan_reddy
          Gainsight Employee ⭐️
          shantan_reddy
          Gainsight Employee ⭐️
          March 15, 2021

          We are introducing a new slider component that addresses these issues. This new slider will be implemented as part of the scorecard reports revamp, and will be ready within 2 months.

           

          Regards,

          Shantan

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