Health Score Tiles - adjust sliding scale to fixed numbers, or have slider "lock" on major ratings

This reply was created from a merged topic originally titled Health Score Tiles - adjust sliding scale to fixed numbers, or have slider "lock"....

We would like to do two things to the slider scale of the health tiles.
1.  We would like to determine the intervals - i.e. have 10-20-30- etc instead of 11, 12, 13, 14.  Eliminate the numbers in between any intervals we set.
2.  We would like the slide to lock  - much like a magnet would on these types of intervals so that it makes it easier to choose the correct number.

Kathy, thanks for your feedback and this request is a good one! We are currently working on making some backend changes to scorecards this quarter. Once we have those done, we can take on this request. I don't have an exact release for you yet, but I hope we can make progress in the Feb qtr

If and when this gets built we'd also like to be able to have instructions for each of the intervals rather than just red/yellow/green.

We are currently using this for a renewal confidence score that would work like this:

• 0 - The customer has told us they are gong to churn
• 20 - We have a high degree of confidence that the account will churn, but have not gotten confirmation from the customer.
• 40 - The account is unhealthy, but we are not sure if they will churn or not.
• 60 - Things are going well, but we have not received any indication that the customer will renew.
• 80 - Verbal commit received from the customer.
• 100 - We are 100% confident that this will renew, have received everything but the check.

I am only able to set 3 instructions for the CSMs, instead of the 6 that I have here.