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rozi_shuster
rozi_shuster
Contributor ⭐️⭐️⭐️
December 9, 2020

HIGH PRIORITY- Report on custom fields from JO programs

  • December 9, 2020
  • 7 replies
  • 100 views

We have a problem with JO programs that we are unable to report on the custom fields created and this means we have missing data when we need to report on survey results for example. 

scenario… we have a CSAT survey and we created a customer field of service , then we need to report on the survey results by service type (from zendesk) , but we can’t do it.

is there any way to being able to report on customer fields from JO? and timeframe for this?

Thanks in advance

Rozi

    7 replies

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    December 9, 2020

    @rozi_shuster sorry for the inconvenience! We have this as a high priority request in our road-map. This is planned for near time release. 

    rozi_shuster
    rozi_shusterAuthor
    Contributor ⭐️⭐️⭐️
    December 13, 2020

    @rozi_shuster sorry for the inconvenience! We have this as a high priority request in our road-map. This is planned for near time release. 

    thanks for the update. you mean the coming release? or what time frame?

    thanks again

    rozi 

    nitisha_rathi
    nitisha_rathi
    Expert ⭐️⭐️
    December 17, 2020

    @rozi_shuster This will be available in Feb.

      spencer_engel
      spencer_engel
      Expert ⭐️
      January 2, 2021

      FYI @nitisha_rathi - you might want to update my post on this too. Right now it says “under consideration” 

       

      R
      rakesh_lingala
      Helper ⭐️⭐️⭐️
      March 8, 2021

      Hello Everyone!

      Happy to announce that your request has been considered and included as part of the v6.22 release (SFDC / NXT). Journey Orchestrator custom fields are now available to generate reports from Report Builder as well as used as a source in Query Builder under the AO Participants Custom Fields object name. 

      This feature is implemented in both SFDC & NXT versions.

      Thanks for posting!

        bradley
        bradley
        Expert ⭐️
        March 8, 2021

        @rakesh_lingala can we update this to the Implemented status?

          sai_ram
          sai_ram
          Expert ⭐️⭐️
          March 18, 2021

          @bradley updated, thanks!!

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