We have a problem with JO programs that we are unable to report on the custom fields created and this means we have missing data when we need to report on survey results for example.
scenario… we have a CSAT survey and we created a customer field of service , then we need to report on the survey results by service type (from zendesk) , but we can’t do it.
is there any way to being able to report on customer fields from JO? and timeframe for this?
Thanks in advance
Rozi
+1thanks for the update. you mean the coming release? or what time frame?
thanks again
rozi
+5FYI
Hello Everyone!
Happy to announce that your request has been considered and included as part of the v6.22 release (SFDC / NXT). Journey Orchestrator custom fields are now available to generate reports from Report Builder as well as used as a source in Query Builder under the AO Participants Custom Fields object name.
This feature is implemented in both SFDC & NXT versions.
Thanks for posting!
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