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kevin_ly
Helper ⭐️
April 22, 2021

Horizon Cockpit - Auto Refresh Next Task Due Date When Needed Without Page Refresh

  • April 22, 2021
  • 2 replies
  • 40 views

In Horizon Cockpit per below doc:

https://support.gainsight.com/Gainsight_NXT/04Cockpit_and_Playbooks/00Cockpit_Horizon_Experience/About/Cockpit_New_Functionalities_and_Improvements_(Horizon_Experience)

 

We can add the “Next Task Due Date” as a column. However, whenever the CTA/CS Task due date is changed to provoke a “Next Task Due Date” update, new “Next Task Due Date” isn’t shown until the browser page/tab is refreshed.

 

Would like the “Next Task Due Date” to refresh without having to do a browser page refresh. As after page refresh, you won’t always land back into the Cockpit section in a given C360 for example.

2 replies

cameron_wright
Gainsight Employee ⭐️⭐️
April 27, 2021

This can take up to 5-10 minutes to update currently even after a refresh. This causes some confusion with CSMs not seeing the update timely. 

 

 

Cameron Wright - Sr. Security Engineer
sriram pasupathi
Helper ⭐️⭐️
May 27, 2021

We understand the problem. We will check if we can provide any immediate solution for this. Thanks for the feedback.