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ben
ben
Helper ⭐️⭐️⭐️
June 29, 2016

How do you undelete an outreach?

  • June 29, 2016
  • 5 replies
  • 1709 views
Hey all,

I needed to turn off a schedule for an outreach. In the process, I accidentally deleted it. Is there a recycle bin or undelete option? 

Help!

Thanks

-Ben

      5 replies

      ben
      benAuthor
      Helper ⭐️⭐️⭐️
      June 29, 2016
      Although I am still curious about this, I have figured out my issue. #FacePalm
      -Ben
      alex_legay
      alex_legay
      Helper ⭐️⭐️⭐️
      June 29, 2016
      Hey Ben,

      As far as I know it is not possible to restore a deleted outreach. I know for a fact you cannot restore a deleted power list so I assume it is the same for Outreaches. I do think it would be a valuable addition for them to go in some sort of recycling bin for like a week or so.

      -Alex
      L
      leahpinault
      Contributor ⭐️⭐️
      December 3, 2020

      I HIGHLY suggest Gainsight provides a deleted folder or a storage option on their end for deleted outreaches to be recovered (maybe up to a week or 30 days or something). Mistakes happen, but no ability to recover is very concerning and frustrating. The pop-up alert doesn’t confirm that this is DELETED FOREVER so this could be an easy error, but with an awful result. 

      pgeorge
      Gainsight Employee ⭐️
      pgeorge
      Gainsight Employee ⭐️
      December 8, 2020

      Hi @leahpinault @ben 

      Recycle Bin for restoring deleted configurations is in our near term roadmap. We will be releasing the option out soon.

       

      Thank you for the feedback

      Preethi

        sai_ram
        sai_ram
        Expert ⭐️⭐️
        December 9, 2020

        Hey all,

        I needed to turn off a schedule for an outreach. In the process, I accidentally deleted it. Is there a recycle bin or undelete option? 

        Help!

        Thanks

        -Ben

        @ben Thanks for posting it here, changed this to idea and updated the Status accordingly. 

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