We run a number of different betas in our community within groups.
When you share a link to a private or hidden group and the user is not registered, they are prompted to register for the community, then are taken to the group but then have to first activate their account before they can join the group. This makes for an odd user experience.
Could this be just:
Link > Signup > Activate account > Add automatically to group (and let them know)
I agree… Users often Register on Community to participate in a Specific program they are invited to and the experience from the completely unregistered > engagement inside a Private (or even Hidden) group is a bit open ended and untethered. We can certainly develop specific guided experiences for this usecase.
I agree too. It requires some (unnecessary) persistence from whoever that wants to join a group since they’ll have to go back and try to find the group again. Planning to address this in the near future.
Yes! This is one of the biggest complaints from our regional user groups. It’s especially true when they create a meetup event for their group. The process of getting non-group members to be able to RSVP is very cumbersome. Login/signup → request to Join group → wait on approval → then RSVP. I have groups creating their own registration forms now because they don’t want the hassle.
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.