On a few of my in-app guides, I see the “Engagement Missing Mapped Element” error in the Admin Console. The root of this error is that our application has granular role permissions which determine feature visibility. It would be nice if there was an option to allow a step to “skip” if the mapped element cannot be found and to proceed to the next step in the guide (e.g. look for the next mapped element).
Page 1 / 1
Hello
In-App Guides have a toggle option for each step called “Enable Skippable” to accommodate this exact use case. Hope this helps!
No Status→Current Functionality
Also, and this might be obvious but after you select ‘Enable Skippable’ make sure you populate the Search Timeout value “milliseconds”.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.