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Gainsight Employee ⭐️
August 30, 2021

Inactive users still receiving email notifications in DD

  • August 30, 2021
  • 3 replies
  • 48 views

Hi Team,
 

The one who created Data Designer will always get the email notification, By In-activating a user and we are still getting email notification. the inactive user has got the notification after the manual run as it shout not.

3 replies

Cornelia
Contributor ⭐️⭐️⭐️⭐️⭐️
August 31, 2021

Hi @Adithya Kathi , thank you for your post. We will circle back to you once we have a concrete answer/reply.

bradley
Expert ⭐️
August 31, 2021

@Adithya Kathi and @Cornelia might be related but I’ve recently encountered a bug where data designer does not honor the emails used in the success/fail notification section of the scheduling. Could be a global issue with DD notifications.

Cornelia
Contributor ⭐️⭐️⭐️⭐️⭐️
September 1, 2021

Hey @bradley thank you for sharing the issue/bug you’ve encountered as well. Will have our Product  Manger look into this and come back to you with an answer.