When creating a new topic it would be helpful if the “title” of the topic didn’t just search for related topics to intercept the creation of a new one, but also included federated help articles from Zendesk.
To use a scenario from our community, we might have a user that goes to ask a question about integrating with JIRA, but we already have a KB that answers that question. If we could help them find that first, then we could avoid the question being asked at all.
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And sorry, got the wrong title on this one -- if someone can update for me to a better description like “include federated results from Zendesk in new topic suggestions” that’d be appreciated 
Done :)
Updated idea status New → Open
Hello @Scott Baldwin Thanks a lot this idea. I really like it :). I'll leave this idea open to gather some votes
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