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Marina Perminova
Helper ⭐️
November 20, 2020

Include images when creating a Zendesk ticket

  • November 20, 2020
  • 2 replies
  • 14 views

It’s super important to have images/screenshots from the community posts when converting them to Zendesk tickets.

At the moment, I make lightshot screenshots myself, upload them to the cloud and just insert links 🤯

2 replies

daniel.boon
Helper ⭐️⭐️⭐️
December 7, 2020

Thanks for submitting this idea @Marina Perminova!

Lightshot is a smart workaround but indeed time-consuming and painful. We’d need to check the Zendesk API docs in more detail to see how this can be accomplished - from first glance, we’d have to push the images as attachments.

inSided product alumnus
daniel.boon
Helper ⭐️⭐️⭐️
December 7, 2020
Updated idea status NewOpen
inSided product alumnus