It’s super important to have images/screenshots from the community posts when converting them to Zendesk tickets.
At the moment, I make lightshot screenshots myself, upload them to the cloud and just insert links 🤯
Include images when creating a Zendesk ticket
Thanks for submitting this idea
Lightshot is a smart workaround but indeed time-consuming and painful. We’d need to check the Zendesk API docs in more detail to see how this can be accomplished - from first glance, we’d have to push the images as attachments.
Updated idea status New → Open
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