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ashleyunity
ashleyunity
Contributor ⭐️⭐️⭐️
June 14, 2019

Integrating Intercom and Gainsight

We're new to Gainsight and would like to hear from other customers who have used the API or S3 Connector to send information from Intercom to Gainsight, and vice versa.

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      jean.nairon
      jean.nairon
      Expert ⭐️
      July 26, 2020

      @kunal_bhat Awesome!

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      Jean
      cynthiam
      Contributor ⭐️⭐️⭐️
      August 14, 2020

      Looking forward to the connector!  Do you have preliminary details on what will be included?  And how can we sign up to be a part of the beta?

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        Pragati Garg
        Helper ⭐️
        November 10, 2020

        Hi Everyone

        The Intercom Connector has been released as part of the new Connectors Horizon Experience. 

        Please find the documentation here: 

        NXT: https://support.gainsight.com/Gainsight_NXT/Connectors_(Horizon_Experience)/Other_Connectors/Intercom_Connector

        SFDC: https://support.gainsight.com/SFDC_Edition/Connectors_(Horizon_Experience)/Other_Connectors/Intercom_Integration

         

        For enabling the Connectors Horizon Experience, please reach out to your CSMs. 

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        rakesh_lingala
        Helper ⭐️⭐️⭐️
        December 4, 2020

        Hello Everyone!

        Happy to announce that your request has been considered and included as part of the November Patch release (SFDC / NXT). Gainsight integration with Intercom allows data to be synced from a few source objects like Conversations, Company, and Contacts, from the Intercom system to Gainsight.

        This feature is implemented in both SFDC & NXT versions.

        Thanks for posting!

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