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darkknight
Expert ⭐️
August 31, 2016

Is it possible to go back and see scorecard comments history?

  • August 31, 2016
  • 19 replies
  • 165 views
We have a subjective score and our CSMs will regularly add/modify notes in the Scorecard Comments field.  Do these get saved/stored anywhere so that a historical record can be referenced?

    19 replies

    scotty
    Contributor ⭐️⭐️⭐️⭐️⭐️
    January 24, 2019
    Or let us configure it. Let us pick the things that go into Timeline, establish categories for the filters too.

    cmultanen
    Helper ⭐️
    January 24, 2019
    +1, being able to view comment history through the new scorecard UI would be super helpful.

    aditya_marla
    Helper ⭐️⭐️⭐️
    January 28, 2019
    Hi Jeff,

    If the comments contain usage data, would they not change very frequently (and end up creating too many timeline entries?)

    aditya_marla
    Helper ⭐️⭐️⭐️
    January 28, 2019
    Hi Scotty,

    When you say "Let us pick the things that go into Timeline" - do you mean be able to define some rules as to what should be visible on the account timeline (everyting would be there in the scoreacard timeline but only few would show up in the account timeline) - maybe something like...only when score changes / score drops etc.?

    Is that what you had in mind?

    scotty
    Contributor ⭐️⭐️⭐️⭐️⭐️
    January 28, 2019
    Hey Aditya!

    Sopmething like that? I'm not sure of the how, but I always find myself saying things like "man, I wish this event showed up in the timeline" or "I wish my boss could see that this thing happened in the timeline".

    I would love to have Timeline Activity be a thing I can post to through a rule, I would love to have the historical context of why such and such score was such and such level at such and such a time, and that context seems easily gotten by having some kind of access to past comments other than through beachcombing the scorecard fact in a report.

    As for crowding fears, I feel like today (your user testing might say otherwise?) there's too little info in service of a clean UI.

    Scotty

    sai_ram
    Expert ⭐️⭐️
    May 22, 2019
    Hi Jeff, Here is a good news regarding this feature request, we have added this to our release items, will update here once this is available.

     

    Thanks for posting!

    sai_ram
    Expert ⭐️⭐️
    May 29, 2019
    Hi Jeff, we have added this to our release items.This would be possible with scorecard timeline integration, will update you once this feature is available.

     

    Thanks for brining this up, happy posting!

    gunjanm
    Expert ⭐️
    September 23, 2020

    I believe this is released, right? @sai_ram 

    Gunjan
    shantan_reddy
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    September 28, 2020

    @gunjanm That is correct. This has been released at the beginning of this year.