Gainsight Employee ⭐️

Is it possible to somehow forward emails with attachments to the S3 and have it consume the attachment only

Forum|Forum|6 years ago
December 6, 2019
6 replies
73 views

Hi Team,

I am posting behalf of a Customer. Customer recieves a report with attachment on daily basis, and would like to be able to have Gainsight consume this via the S3 connector. However, they want to achieve this without any manual intervention. Is it possible to somehow forward emails with attachments to the S3 and have it consume the attachment.

dan_ahrens

Expert ⭐️⭐️⭐️

Hi @SKondreddy - once the data is ‘consumed’ by Gainsight, where do you want it to reside? One option might be to use Email to Timeline functionality where the email message and attachment are automatically added to timeline. https://support.gainsight.com/SFDC_Edition/Timeline/User_Guides/Log_Customer_Emails_as_Timeline_Activities

VP of Customer Success at Forcepoint

S

SKondreddyAuthor

Gainsight Employee ⭐️

Hi @dan_ahrens,

In the Email to Timeline the attachment will be linked to the company in which the email id is associated with the respective company person.

Customer want’s to save that attachment received from his source email address to the S3 bucket.

Surendra Sairam K

dan_ahrens

Expert ⭐️⭐️⭐️

Got it. This is not currently supported.

VP of Customer Success at Forcepoint