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JanisRoss415
Contributor ⭐️
September 15, 2020

Is there a way to search timeline for comment by a user

  • September 15, 2020
  • 6 replies
  • 154 views

Hello Gainsight Community,

I ran a search on the timeline to see if I could view all the the activities I was involved in, including comments. However, the search only resulted with the activities I created. Is there a way to see “all my activity” or is that an idea that has not been requested yet?

 

Thank you

Janis

      6 replies

      nitisha_rathi
      nitisha_rathi
      Expert ⭐️⭐️
      September 18, 2020

      Thanks for sharing this idea. We are currently just searching on Activity creator but we will consider this use-case as well based on the number of people asking for it.

        gunjanm
        gunjanm
        Expert ⭐️
        September 18, 2020

        @JanisRoss415 are you an admin? You could pull a report but it wouldn’t be able to pull if your name was mentioned in the description (long text fields cannot be used in a filter)

        Gunjan
          jean.nairon
          jean.nairon
          Expert ⭐️
          September 18, 2020

          I would suggest either using a report or rule to query the data that you are looking for. You can filter the Timeline comments and/or description field to look for information with your name. 

          Jean
            phani_kumar
            phani_kumar
            Gainsight Employee ⭐️⭐️
            September 21, 2020

            Hi. I guess we can’t use the description or comments fields in rules or reports in Filters, as these may have the RichText Data Type.

            gunjanm
            gunjanm
            Expert ⭐️
            September 23, 2020

            @phani_kumar that’s correct - @jean.nairon see below

            Hi. I guess we can’t use the description or comments fields in rules or reports in Filters, as these may have the RichText Data Type.

            @JanisRoss415 are you an admin? You could pull a report but it wouldn’t be able to pull if your name was mentioned in the description (long text fields cannot be used in a filter)

             

            Gunjan
              sai_ram
              sai_ram
              Expert ⭐️⭐️
              September 28, 2020

              @JanisRoss415 changing this to an idea for better tracking purpose!

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