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annabelle_werling
annabelle_werling
Contributor ⭐️⭐️
June 3, 2016

It would be great to have a sense of Hierarchy connected with NPS scores, specifically Parent & Chil

  • June 3, 2016
  • 1 reply
  • 43 views
If the parent account responds to an NPS survey, this would then transfer to the child accounts as well. Or Some sense of hierarchy while building survey to note whether this is sent to parent v. child accounts. 

      1 reply

      manu_mittal
      Gainsight Employee ⭐️
      manu_mittal
      Gainsight Employee ⭐️
      June 3, 2016
      Thanks for sharing, AnnaBelle.

      When you say 'would then transfer to the child account', are you suggesting that the score and response get displayed under all children, or that it should somehow factor into the NPS calculation? I'd love to connect directly to better understand your use-case. Let me know and we'll find a time to chat soon.
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