Currently, we can see bot interactions to identify users that have clicked to open the bot. It would be great to know if users are interacting in other ways as well. There are the available features for a user to drag the bot widget and to resize the bot window. It would be beneficial if the Analytics would show if users are utilizing those features.
We’ve been debating using a UI Element as an anchor rather than the GainsightPX widget, but the UI Element option doesn’t allow for dragging or resizing to be enabled for the user. We’re wondering if anyone is using the dragging or resizing, but we don’t have any visibility into that.
cc: