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Dkreiger
Dkreiger
Contributor ⭐️⭐️⭐️⭐️
September 21, 2021

Knowledge base Templates

Is there a way to have users use topic templates based on categories? I know Zendesk allows this feature and I would like to mimic and bring this user flow to our community.

    6 replies

    Marion Frecaut
    Helper ⭐️⭐️⭐️
    September 22, 2021

    Hello @Dkreiger I want to make sure I fully understand. Do you mean having a template of text when creating a topic? So for example when creating a KB article, some text is already filled?

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    Dkreiger
    DkreigerAuthor
    Contributor ⭐️⭐️⭐️⭐️
    September 22, 2021

    @Marion Frecaut No, sorry. Ideally having another drop down of selecting which KB template is what we are looking for. Thus having the text populate on the topic description.

     

     

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      Dkreiger
      DkreigerAuthor
      Contributor ⭐️⭐️⭐️⭐️
      September 30, 2021

      @Marion Frecaut Is this possible? 

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      Marion Frecaut
      Helper ⭐️⭐️⭐️
      October 4, 2021

      hello @Dkreiger at this stage this is not possible. I will convert your question to become an idea so it can gather some votes :). 

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      Marion Frecaut
      Helper ⭐️⭐️⭐️
      October 4, 2021
      Updated idea statusNew→Open
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      Dkreiger
      DkreigerAuthor
      Contributor ⭐️⭐️⭐️⭐️
      October 4, 2021

      @Marion Frecaut Thanks for the update! 

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