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Ditte
Helper ⭐️⭐️
March 3, 2021

Link icon to open to same post on front end, from control

  • March 3, 2021
  • 6 replies
  • 63 views

While we can open a topic starter post on the public community through a link icon on the topic in control, we don’t have that same opportunity per reply. I’d like to have an opportunity to open each reply in a topic directly to that reply on the front end. 

Currently, in order to find the same reply on the front end, we have to do the following:

  1. click the reply number
  2. take the link from control after .com/<rest of link>
  3. open a topic on the front end
  4. copy and paste the <rest of link> over the current browser link
  5. hit enter

It would be much easier and a lot less clunky to just have a ‘open this reply on the front-end in a new window” icon, like we have with topics

Cheers,

Ditte

6 replies

xiaoyu-shen
Helper ⭐️⭐️
March 10, 2021

Hey @Ditte thanks for sharing! To understand your use case better, could you tell me what you do after landing in the destination? 

xiaoyu-shen
Helper ⭐️⭐️
March 10, 2021
Updated idea status NewOpen
Blastoise186
Helper ⭐️⭐️⭐️
March 10, 2021

I think one of the main use cases here would be to make it easier and faster to track down the right reply when you want to switch between Control and Community. It’s possible that some moderators might prefer to patrol the forums mainly from Control out of preference.

It sounds like the idea here, would be making it so that moderators could switch to Community and fast jump to a particular comment instantly, without having to wade through multiple clicks. The Link To URL option on the front end does a great job of this if you’re on the front end!

While I’m a dab hand at making use of a bulk clipboard in Windows 10, it’s not always as elegant as it could be. And clipboards on mobile are often terrible...

Perhaps a good example of how not having this can be painful, relates to a story I once heard about regarding another well known feedback platform. In the event that a spammer had to be banned and for their spam to be cleaned up, an admin would have to:

  1. Go to the front end
  2. Grab the users details
  3. Copy the user info
  4. Go into the back end
  5. Locate the user in the back end
  6. Ban the user from the back end
  7. Go back to the front end
  8. Manually locate each post/comment from the spammer
  9. Delete each post/comment one by one
  10. Reply to a badly affected thread, apologising for the trouble

It makes for quite a slow and clunky UX which makes it a headache to clean up after major spam attacks. A much better UI/UX would allow the admin to either do the entire job on the front end or back end, or provide a way to quickly fast jump to the right place on the other side with one click.

If I’ve pictured the concept @Ditte has correctly, that example could instead become:

  1. Go to Control
  2. Ban the spammer
  3. Hoover up the messy spam that was in the spam/flag queues and throw it in the bin
  4. Fast jump to a badly affected thread in Community
  5. Clean up the leftover spam and reassure the members
Bug blasting absolutely everything... The Blastoise Way
Ditte
DitteAuthor
Helper ⭐️⭐️
April 15, 2021

Oops, I missed this one! Sorry @xiaoyu-shen !

I use it to see who liked a reply, which is handy in finding cliques of users :)

Currently rocking the Sonos Communities
Larry
Gainsight Employee ⭐️
Gainsight Employee ⭐️
March 20, 2026
OpenClosed (Won't Do)
Larry Imgrund || Senior Product Manager & Community Nerd
Larry
Gainsight Employee ⭐️
Gainsight Employee ⭐️
March 20, 2026

Thanks for taking the time to share this idea.

After review, we've decided not to move forward at this time, as this doesn't address a broad enough set of customer needs relative to other priorities we're focusing on. We appreciate you raising it and encourage you to keep sharing feedback as it helps us make more informed decisions.

Larry Imgrund || Senior Product Manager & Community Nerd