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sandeepchidiri
Helper ⭐️
May 3, 2021

Log emails to Gainsight using DL group

Hi Team,

Currently we don’t have an option to log emails to Gainsight using DL group (Shared email address) . It will be helpful if we can provide some way in future to log emails to gainsight using shared email address either it could be via plugins or some other way. 

If their is any workaround to achieve it , Please let me know.

    7 replies

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    May 4, 2021

    @sandeepchidiri agree with you, we don’t have a way to achieve this. I also want to consider other customer interests on this. 

    @All, please up-vote here to show your interests.

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    chethana
    Expert ⭐️
    May 27, 2021

    Hello @sandeepchidiri 

    Can you please share the use cases for this?

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    Wayne
    Expert ⭐️
    May 27, 2021

    You can just add the DL as a person record in your contacts section and this should solve for it.

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      chethana
      Expert ⭐️
      May 31, 2021

      Hello @sandeepchidiri 

      Can you confirm?

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      sandeepchidiriAuthor
      Helper ⭐️
      May 31, 2021

      Hi @chethana 

      Basically customer was looking to log emails to Gainsight using DL group (How we use our normal email address to log) , In the same way they have a DL group using that they want to log emails to Gainsight.

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        chethana
        Expert ⭐️
        June 1, 2021

        Hello @sandeepchidiri 

        We do not have straight forward way, but have to use workaround to do this. Adding @Chirag to confirm the workaround.

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          Chirag
          Chirag
          Helper ⭐️
          June 28, 2021

          Yes the workaround that Wayne proposed should work.

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