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melissa_ranney
melissa_ranney
Helper ⭐️
July 20, 2016

Logging emails to the Activity History within an Implementation Project (Salesforce)

  • July 20, 2016
  • 3 replies
  • 63 views
Hello!

I know there is now an added feature to log email outreaches to the contact's activity. However, I am also wondering if it would be possible to log these emails under the 'Activity History' within an Implementation Project in Salesforce. That way the Implementation Analyst can clearly see and track what activity has occurred for their project and have more meaningful conversations.

Thank you!

-Melissa

      3 replies

      sundar
      sundar
      Expert ⭐️
      July 21, 2016
      Thats a great idea. Will wait to see if there are more usecases around it.
      melissa_ranney
      melissa_ranneyAuthor
      Helper ⭐️
      August 2, 2016
      Thank you! Would it be possible to update me if it will be added to any upcoming roadmaps?
      manu_mittal
      Gainsight Employee ⭐️
      manu_mittal
      Gainsight Employee ⭐️
      August 3, 2016
      Hi Melissa,

      We should be able to leverage the Rules Engine to either connect the same activity to your custom object (dual lookups) or create a new one. Not sure though how we would determine that a particular Outreach/activity belongs under a particular Implementation Project.
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