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sarah_couch
sarah_couch
Contributor ⭐️⭐️⭐️⭐️
February 25, 2016

Make Widget and Field Names in C360 Summary View editable

  • February 25, 2016
  • 11 replies
  • 139 views
Currently, Widget and Field names in the C360 Summary view are predefined and not editable. We'd like to be able to change the name of the Healthscore widget to "Assessment Score" as this better reflects our current use of Scorecards. Renaming other Widgets and Fields, similar to the current ability to rename fields in Reports 2.0, would be very helpful. 

      11 replies

      gaurav_kotak
      gaurav_kotak
      Expert ⭐️
      February 26, 2016
      Thanks for your feedback Sarah. We are currently working on adding summary widgets in dashboard, where you can highlight a single metric and specify the title. It makes sense to extend such flexibility to c360 as well.
        sam_suhajda
        sam_suhajda
        Contributor ⭐️⭐️⭐️
        May 30, 2017
        we would like to be able to add customized widgets through reporting to the summary in the CS 360 as well!
        manu_mittal
        Gainsight Employee ⭐️
        manu_mittal
        Gainsight Employee ⭐️
        May 30, 2017
        Hi Sam,

        In addition to our pre-built widgets, you can add to your summary section any report of the type 'widget' that you build on a related object. For example, you could do a count of Opportunities currently in play and have that show up as a box in the summary section. These custom widgets show up in the same list as our standard widgets, under summary section configuration.

              



        Thanks,
        Manu
          sam_suhajda
          sam_suhajda
          Contributor ⭐️⭐️⭐️
          May 31, 2017
          oh perfect, thank you!
            christopher_sanderson
            christopher_sanderson
            Helper ⭐️⭐️
            June 27, 2017
            It would be interesting to add some sort of visualization to these widgets as well.  Like to see colors or images, similar to the CTA or NPS widget.
              jon_harris
              jon_harris
              Contributor ⭐️⭐️⭐️
              May 30, 2018
              I too would like to be able to do this.  We have a field in Summary section of our 360 Layout called "NVM Customer Success Manager" and we simply want to change this to "Assigned CSM"
              ian_cage
              ian_cage
              Contributor ⭐️
              May 30, 2018
              I agree with Jon, renaming of fields seems to be a very basic function and I'm astonished that it's not been made configurable previously. With the original idea being 2 years old, I would have presumed this would have been rectified by now, but it appears not 😞
              ky_powell
              ky_powell
              Contributor ⭐️⭐️⭐️⭐️⭐️
              February 4, 2019
              This is necessary for our org as well. Right now we have two different scorecards, a healthscore and an adoption score. But in the C360 summary, the widget is called Healthscore, even when it is displaying the adoption score. It should be renamed based on the scorecard name. It's very confusing to the team.

              amanda_neil
              amanda_neil
              Contributor ⭐️⭐️⭐️⭐️⭐️
              May 9, 2019
              Any update ont his requeast? This is really confusing for our teams as we have several health scores, but the widget is called scorecard. I echo everyone's comments on this post and would like to see if ther is an update on this from the product team?

              amanda_neil
              amanda_neil
              Contributor ⭐️⭐️⭐️⭐️⭐️
              May 9, 2019
              Any update on this request? We need this at the R360 level as well since different proudcts/services can have different scorecards. We want to be able to rename the widget from Scorecard to Healthscore.

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