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Right now, we only have a “Moderator Notes” field on the backend. It would be more useful for us to have an activity log where we can add multiple notes/a history of updates and notes. It gets rough having to all share on box and causes extra effort adding timestamps, initials, etc.

Additionally, it would be great to have your Zapier integration include an action to write to this activity log, so we can send other updates as context to this thread. For example, we trigger off of a new post, lookup in Zendesk if that person created a ticket in the past couple of days and if yes, update the activity log with the ticket URL. 

Hi @jessafterhours! Thank you for sharing this idea! Do you think this idea below is similar to your proposal?

I also wanted to highlight the following one, as I think it goes along the same lines:  

 

@Cristina yep! The first one is the most similar although the 2nd would be great as well! I didn’t see this originally when searching due to being described differently. Now I see there are several threads around the same issue and that a team member of ours posted about this over a year or so ago, haha

Thanks for confirming! I will merge the 2 ideas so we can have all votes and use cases in one thread. I would encourage you to vote also in the second idea I shared above to capture your interest and also be informed about any news on it. 

Updated idea statusNew→Closed (Duplicate)
Idea merged into:

All the votes from this idea have been transferred.
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