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The moderation filters are fantastic and very comprehensive. I was surprised I couldn’t filter by author’s user role, as you can filter by this on the Content, Success, and Self-Service dashboards that are rolling up topic analytics. 

I recommend adding User Role as a filter and allowing to multi-select from the full list of primary and custom user roles, similar to how you select Published In or Content Type in the filters. 

Use case: We have processes to support and improve those Success metrics like reducing Single User Topics, Time to Answer, and % Answered. 

It would be good to filter out questions from staff that are using community for questions as well. It’s not that we’d ignore them altogether (it’s great that staff is adopting community!), but rather set them as a second priority behind open questions from our customers and partners. 

A more common use case might be looking into the data of the metrics from Content, Success, or Self-Service dashboards. If I can see X number of topics/replies from a specific user role and other related metrics, the natural next step would be to drill down into those topics by filtering in content moderation. 

Hi @DannyPancratz! Thank you for this idea 😀 the use case if super clear. Just a small question to ensure my assumption is correct - when you say user role, do you refer to both main roles and custom roles being available in this filter? 

Updated idea statusNew→Open

@Cristina Yes, both main roles and custom. Always, from my perspective. I’ve a heavy user of custom roles and including it gives us customers a lot we can do make the out-of-the-box dashboards and data fit our custom approaches. 

As a follow up and clarification on use case: 

At two insided customers now, my teams have used custom roles to flag staff vs partners vs customers. Those help us build ranks if/when we want them based on that. 

But even if we didn’t use them for ranks, adding this idea would allow me to quickly filter metrics, moderation views, etc by posts from staff, partners, customers, and other personas. 

Super clear, thank you for the additional details! It sounded to me as the most important requirement for this filter so I wanted to solidify my assumption 😃 much appreciated!  

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