More "Optional Fields" from SegmentIO
We would benefit greatly from the ability to add more "Optional Fields" which can be mapped from SegmentIO to Gainsight fields.
At this point, one can only add in 3 Optional Fields, and we maxed those out on day 1. In our SegmentIO configuration, our teams would like to add more meta-data into the event as a Property.
Currently, we cannot configure Gainsight to trap that additional meta-data on the events because we have all Optional Fields in use.
At times, we have to create additional SegmentIO events because we cannot link any more Optional Fields. This creates more events that my Development teams must manage, where as accessing more Optional Fields would allow my Development teams to create a smaller, more standardized set of events which I can then analyze as a Gainsight admin using reports, filters, etc.
At this point, one can only add in 3 Optional Fields, and we maxed those out on day 1. In our SegmentIO configuration, our teams would like to add more meta-data into the event as a Property.
Currently, we cannot configure Gainsight to trap that additional meta-data on the events because we have all Optional Fields in use.
At times, we have to create additional SegmentIO events because we cannot link any more Optional Fields. This creates more events that my Development teams must manage, where as accessing more Optional Fields would allow my Development teams to create a smaller, more standardized set of events which I can then analyze as a Gainsight admin using reports, filters, etc.