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In the July 2023 release there was a new feature that I think needs expanded upon.

  • Engage Users on Their Preferred Devices: Launch device-specific web app dialog engagement for preferred devices (computers, mobiles, tablets) to enhance clarity, reduce confusion, and improve campaign effectiveness.

 

I have 2 recommended enhancement requests. 

  • Make the Dialog engagement Device Selection a multi select option.
    • I am currently having to advise my team that we clone the engagement and have 3 copies to reach all users.
  • Move the Dialog engagement Device Selection into the Audience Logic.
    • There is already an Audience rule for Device that covers this topic and I am unsure how these two configurations both function separately. 

 

 

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