After reviewing the Tip of the Week post (below) about PX Custom Events, I wondered why tracking multiple CTA’s is “custom?” As we step through an in-app guide, we periodically would like to include links to KB articles that add color & context (best practices, use-cases, etc) to the “guide”. Ideally, I’d like to know which of these links is getting traffic (and which may not -- ie. i can remove them from the guide to shorten it up).
I can see that the links provided to the user in the guides are redirected through Gainsight (presumably to “count” the CTA event), so I would expect individual CTA tracking to be a feature and not custom work. Also, I can imagine that if the Gainsight security team had XSS security concerns with utilizing JS in the engagements editor, our security team will feel the same way (making Custom Events a non-starter for us).
cc:/