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Gainsight Employee ⭐️
Adithya Kathi
Gainsight Employee ⭐️
September 30, 2021

NA makes far more sense than NULL in report results from a user perspective.

  • September 30, 2021
  • 2 replies
  • 54 views

Hi Team,

Showing NULL values in the reports results reads like there is an error, It just looks odd. NA makes far more sense from a user perspective. NULL being shown doesn't look as user friendly and may be taken to mean there's an error.

https://share.getcloudapp.com/jku45LRz

    2 replies

    Cornelia
    Cornelia
    Contributor ⭐️⭐️⭐️⭐️⭐️
    October 1, 2021

    Hello @Adithya Kathi, thank you for your post. Looping in our Product Manager to get back to you on this. 

    Azad
    Gainsight Employee ⭐️
    Azad
    Gainsight Employee ⭐️
    October 1, 2021

    @Adithya Kathi  - while from a user friendly-ness perspective it might make sense many users have a use-case of having both these separately displayed as is.  We have however heard that we need to better control the way null and empty are filterable and the team has already taken up dev on it 


    Reading material :-  https://sqlskull.com/2019/12/10/null-vs-blank/

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