Skip to main content

Need better visibility for admins on failed Gong calls

  • April 11, 2023
  • 1 reply
  • 25 views

Forum|alt.badge.img+1

We recently had Gong calls not being synced in GS due to a bug. We did not have visibility into the issue for 4 days until a user noticed it and reported it. 

 

GS should offer better logging and notification for failed syncs on GS connector sync jobs as admin capabilities. Without this notification/altering capability the integration feels half baked. 

 

1 reply

Forum|alt.badge.img+1

The sync logs showed as if there were no calls to sync instead of throwing exceptions and surfacing issue for us to act in a timely manner. We lost 2+ weeks of data and caused admin overhead to the team.