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Option for "Problem Solved" only clickable by topicstarter

  • December 13, 2022
  • 2 replies
  • 6 views

It would be really great if there was an option to have the topicstarter notify other users/readers of that topic that the main question has been answered. For instance, a small button beneath the original post that states: “This question has been answered” or “This problem has been solved” and then make the button only clickable by the topicstarter. Oftentimes we spot topics which, for example, Superusers are replying to and after days or weeks it turns out the topicstarter's question has been solved. Is it possible to add this button/option to a topic?

2 replies

  • Author
  • Contributor ⭐️⭐️⭐️
  • December 13, 2022

Obviously, there's the option to select a Best Answer, but since moderators and other adminds can select a Best Answer, it doesn't always necessarily mean that the original problem has been solved.


Cristina
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  • Helper ⭐️⭐️⭐️
  • December 19, 2022

Hi @JasonTMT! There is an option to enable an email notification to be sent to the topicstarter after configurable number of days to ask them if their question has been answer and encourage them to mark the answer. Once an answer has been marked, a notification is being sent to all those who posted on that thread or subscribed to the topic. 

Are these along the lines of what you had in mind or is there something you’re missing from these existing solutions?