Skip to main content
dstokowski
Gainsight Employee ⭐️⭐️
July 5, 2018

Outlook Integration with Gainsight

  • July 5, 2018
  • 2 replies
  • 161 views
Adding post to Athena category:
Today there is no integration of outlook with Gainsight. Communication and documentation of communication all in one place is key for CSM's success. As email is widely used and office email is key part of their day to day operation it would be very useful to have emails attach to the CTA so there is a context to the communication

    2 replies

    dstokowski
    Gainsight Employee ⭐️⭐️
    July 5, 2018
    Our effort in Product is focused on enabling bcc to Timeline to allow for CSMs to post to timeline key emails.  This will enable "integrate" by choice vs sending all emails to Timeline.
    Expert ⭐️
    October 28, 2020

    @dstokowski , Outlook add-in is now available for all users.
    Details can be found at SFDC and NXT .