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Hello Gainsight Team,

 

We have recently deployed people maps in our org and it is not up to par with the functionalities we need. I have listed a few Ideas regarding being able to customize per our company needs. 

  1. Being able to Customize Influencer look up tables. (high priority)

    Currently, the Influencer action allows for you to add from Gainsight user object or Company person object. Due to ADP only deploying Gainsight for our client success department, other ADP teams are not active users in gainsight. We have found that you can not add anyone that is not an active gainsight user as an influencer within people maps. This creates an issue as ADP Sales, ADP Service, ADP implementation, etc. can all be classified as influencers but per the limitation of People maps, we can not add them.

    We propose this to be a more customizable field from the People Maps Influencer object where we can remove the lookup for our Gainsight user object. This way it is just a text box to add a name.

  2. Being able to Customize Drop-down menu with additional actions. (this one might be a pipe dream but it never hurts to ask.)

    Currently, our only options are: Add direct report, Add manager, View details, add influencer and replace.

    We would like to add other action or data inputs which may include ADP specific scoring (engagement score) or programs that the client might be involved in. (we have committees that clients can be part of) or even being able to email ad-hoc emails from people maps. 

Thank you as always Gainsight for tuning in. @kate_green @kate_peter 

 

Best Regards,

Darshana

ADP

Gainsight enthusiast. 

@darshana.shah Thanks for your valuable feedback!! We definitely look into them. I have redirected this to our product team.

Hi @darshana.shah 

Thank you for the feedback

  1. Being able to Customize Influencer look up tables. (high priority) : This is planned for the near-term roadmap. We are working to enhance the licenses in Gainsight. After which you should be able to add Users to Gainsight, which can be active but need not require to login. These Users can then be added as influencers to People maps.
  2. Being able to Customize Drop-down menu with additional actions. (this one might be a pipe dream but it never hurts to ask.) : This is a part of our long-term roadmap. To be able to drive actions from People maps like send an email or set sentiment or scores. 

Thank you once again

Preethi

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