Playbook - Opportunity - Upsell Opportunity: Product Overage

This is an example we use during Express Step 11, where a customer is nearing 100% utilization. In this example we use the # of licenses purchased compared to # of licenses assigned. When this number reaches 95% utilization we'd create a CTA for high touch customers.

Description: Proactively manage potential product/capacity overage - includes reviewing Customer360 and identifying if there is an upsell opportunity.

Playbook template:
- Review customers' current usage and contract 
- Contact customer for potential upsell
- If upsell opportunity, create new upsell opportunity