Playbooks: Allow for the target due date of a task to be X number of days after previous task is closed.
There are situations where we want a task to happen within a precise period of time after a previous task (which did not have as precise of a target) to occur.
For example, If a CSM is trying to have a meeting with a customer, the playbook may allow padding to for the CSM to align to the customer's schedule, so the task may be Assign Date + 30 Days. But once that meeting has been completed and the task is closed, we want to make sure the CSM sends a follow up email within 2 days of when the meeting took place.
Having the ability to tie the target due date of a task to it's predecessor would be very helpful and allow for both more flexibility and more control.
For example, If a CSM is trying to have a meeting with a customer, the playbook may allow padding to for the CSM to align to the customer's schedule, so the task may be Assign Date + 30 Days. But once that meeting has been completed and the task is closed, we want to make sure the CSM sends a follow up email within 2 days of when the meeting took place.
Having the ability to tie the target due date of a task to it's predecessor would be very helpful and allow for both more flexibility and more control.