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anirbandutta
anirbandutta
Expert ⭐️
March 29, 2022

Private & Hidden groups should not allow me to @mention people who haven't yet joined

  • March 29, 2022
  • 7 replies
  • 57 views

When @mentioning a user in a topic in a privet or hidden group, I was expecting an error message like

This person has not yet joined the group and will not be notified

when I attempt to @mention user courtney_hauser in our community who haven't accepted my invite/ or the @mention dropdown to only offer me the courtneys who are a part of the group already (which is 0)?

 

 

 

For Public groups it should be fine as it serves as a teaser for user to Join the Group

@Yoeri , @Marion Frecaut ?

    7 replies

    revote
    revote
    VIP ⭐️⭐️⭐️⭐️⭐️
    March 29, 2022

    Or if it is possible to mention but the platform doesnt send the mention for the user?

    Yoeri
    Yoeri
    Gainsight Employee ⭐️⭐️⭐️
    March 29, 2022

    Great question - our editor doesn’t check the user view permissions. Anyone can be @mentioned in a post and will receive a notification about it. When a user doesn’t have access to the content they will experience either a login wall (for content in hidden categories) or a request to join for private groups.

    Group Product Manager, Customer Communities
    anirbandutta
    anirbanduttaAuthor
    Expert ⭐️
    March 29, 2022

    I am happy for this to be submitted at an idea @Yoeri ?

    It's an opportunity for engagement
    M
    Marion Frecaut
    Helper ⭐️⭐️⭐️
    March 30, 2022

    Hi @anirbandutta I will take care of converting your question as an idea. This makes a lot of sense to tackle. Thanks

      M
      Marion Frecaut
      Helper ⭐️⭐️⭐️
      March 30, 2022
      Updated idea statusNew→Open
        anirbandutta
        anirbanduttaAuthor
        Expert ⭐️
        March 30, 2022

        Thank you Marion.

        It's an opportunity for engagement
        anirbandutta
        anirbanduttaAuthor
        Expert ⭐️
        March 30, 2022

        Hi @anirbandutta I will take care of converting your question as an idea. This makes a lot of sense to tackle. Thanks

        … just adding to the above the variant for Categories @Marion Frecaut , @Yoeri 

        It’s a broader Access management messaging topic: Same for Private areas of the community, if within restricted-access categories an author @mentioning users who do not have access, they should be real-time notified.

        It's an opportunity for engagement
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