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Rhea
Contributor ⭐️⭐️
March 21, 2022

Private messages - add 50 names in one go

  • March 21, 2022
  • 6 replies
  • 39 views

While the number of people we can send private messages to is limited to 50, it would be great if the 50 names could be added in one go - for e.g uploading a csv file 

It takes a lot of time and effort to add each one individually. In case there is a way to do this already, please let me know!

    6 replies

    Cristina
    Cristina
    Helper ⭐️⭐️⭐️
    March 24, 2022

    Hi @Rhea! Thank you for submitting this idea. Would you mind sharing a bit more details around the use cases you see for this functionality? For example, when you would use this bulk messaging, how often, and how would select the list of users ( any criteria for filtering them out)? Thanks in advance! 

    R
    RheaAuthor
    Contributor ⭐️⭐️
    March 24, 2022

    Hi @Cristina, 

    For example, if we are looking to run a community specific event, and want to invite a list of targeted CX members, we can get said list from the analytics dashboard by filtering industry, and be able to upload a csv file of 50 customers (or more) in one go to reach out to them via private messages. 

    In most cases this number would be above 50, but to begin, if there is a way to add a csv file of the user names in one go, things would be a lot easier and quicker!

    (Currently, we are doing this manually once every 2 weeks as we scale the number of events/ conversations in the community.)

    Cristina
    Cristina
    Helper ⭐️⭐️⭐️
    March 24, 2022

    Great insights, thank you for sharing! 

    Suvi Lehtovaara
    Suvi Lehtovaara
    Helper ⭐️⭐️
    March 25, 2022

    Hi @Cristina, 

    For example, if we are looking to run a community specific event, and want to invite a list of targeted CX members, we can get said list from the analytics dashboard by filtering industry, and be able to upload a csv file of 50 customers (or more) in one go to reach out to them via private messages. 

    In most cases this number would be above 50, but to begin, if there is a way to add a csv file of the user names in one go, things would be a lot easier and quicker!

    (Currently, we are doing this manually once every 2 weeks as we scale the number of events/ conversations in the community.)

    @Rhea I have a work-around for you, if this is of any help 😊

    I actually just sent out private messages to a larger group of people, mainly our superusers and other active members.

    i copied their usernames from the user export to get their usernames to an excel sheet, then I simply added commas to the column next to usernames and copied 49 usernames (and commas!) at a time to the recipient field of the private messages.
     

    Username 1 ,
    Username 2 ,
    Username 2 ,

    etc..​​​​​​

    https://yhteiso.elisa.fi/
    Cristina
    Cristina
    Helper ⭐️⭐️⭐️
    March 25, 2022
    Updated idea statusNew→Open
    R
    RheaAuthor
    Contributor ⭐️⭐️
    March 25, 2022

    Hi @Cristina, 

    For example, if we are looking to run a community specific event, and want to invite a list of targeted CX members, we can get said list from the analytics dashboard by filtering industry, and be able to upload a csv file of 50 customers (or more) in one go to reach out to them via private messages. 

    In most cases this number would be above 50, but to begin, if there is a way to add a csv file of the user names in one go, things would be a lot easier and quicker!

    (Currently, we are doing this manually once every 2 weeks as we scale the number of events/ conversations in the community.)

    @Rhea I have a work-around for you, if this is of any help 😊

    I actually just sent out private messages to a larger group of people, mainly our superusers and other active members.

    i copied their usernames from the user export to get their usernames to an excel sheet, then I simply added commas to the column next to usernames and copied 49 usernames (and commas!) at a time to the recipient field of the private messages.
     

    Username 1 ,
    Username 2 ,
    Username 2 ,

    etc..​​​​​​

    Ah! That seems like it will do the trick, thank you, will try it out :) 

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