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Chris Mudd
Contributor ⭐️⭐️
August 31, 2021

Pull RSS feed for Specific customer

  • August 31, 2021
  • 3 replies
  • 96 views

It looks like in HA we are able to create a widget that allows for you to link to an RSS feed.  We have a use case where our CSMs would like to be able to access a RSS feed for specific customer.  We would like to see the enhancement to pull in a direct RSS feed based on customer or the ability to redirect to a RSS feed for a specific customer.

3 replies

Cornelia
Cornelia
Contributor ⭐️⭐️⭐️⭐️⭐️
September 2, 2021

Hey @Chris Mudd , thank you for your post. We will have our Product Manager look into this and respond to your requirement/suggestion. 

dan_ahrens
dan_ahrens
Expert ⭐️⭐️⭐️
September 2, 2021

Hi @Chris Mudd - if the RSS feed is intended to be filtered to a single customer, this is probably a better use case for an embedded C360 section as the C360 is filtered to a single customer but a dashboard is showing multiple customers. 

 

Here’s info on how to create an embedded C360 section: https://support.gainsight.com/Gainsight_NXT/07360/02Admin_Guides/Configure_the_Customer360_Details_(C360)_Page_and_Section_Types#Build_Embedded_Page_Sections

VP of Customer Success at Forcepoint
    gopal_rao_kallepu
    gopal_rao_kallepu
    Helper ⭐️⭐️⭐️
    September 8, 2021

    Hey @Chris Mudd, As Dan shared above it is is possible to embed external pages in C360 already. Did you get a chance to try this solution ?

    Gopal
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