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acote
Helper ⭐️
September 27, 2019

Real Time Gainsight Notifications

  • September 27, 2019
  • 2 replies
  • 107 views
Our end-users would like to see more details as to why they're getting a real-time notification. They'll get emails but don't get the context around what actually happened (i.e. was a net new task assigned to you? closed out by another user?, etc.) Is there a way to make these more customizable? If not, is that a potential enhancement?

    2 replies

    nitisha_rathi
    Expert ⭐️⭐️
    July 9, 2020

    Customising the notifications template is not in short-medium roadmap. Does clicking on the link not solve their problem?

    jean.nairon
    Expert ⭐️
    July 9, 2020

    It would be amazing if we could customize the email notification. That would be ideal but if there was a way to just see more of the details on the CTA in the email, that would be helpful as well. 

    Jean