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Contributor ⭐️⭐️⭐️
March 18, 2021

Scorecard comments for System Created Scores

  • March 18, 2021
  • 2 replies
  • 52 views

We use several rules to update Scorecard measures and request CSMs to update the comments if the score is RED/Yellow. If the CSMs comment on the Rule/System Generated update there is no way to Tag it to the account at present. A CSM has to create an additional activity in order for there comments to get  register for any reporting/CTA creation etc.

 

Either we need to read these comments or stop commenting all together on System generated updates this adds to confusion and in-efficiency for both Admins/CSMs

 

2 replies

sai_ram
Expert ⭐️⭐️
March 23, 2021

@Nalin Thank you for sharing this here.

shantan_reddy
Gainsight Employee ⭐️
Gainsight Employee ⭐️
April 8, 2021

@Nalin We will look at the technical feasibility for this, and add it to the backlog.