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Justin Bills
Justin Bills
Helper ⭐️
September 23, 2021

Scorecards for Users

  • September 23, 2021
  • 3 replies
  • 45 views

Hello -

 

Do you have any plans to implement a scorecard measure for Gainsight users?  Adoption is such a big part of being a Gainsight admin, and it would be amazing to set thresholds for users in a rules engine and use them to populate a scorecard.   Currently, we use reports and dashboards to leverage this, but I think there is high value in being able to leverage the power of scorecards.

 

Some use case examples: 

  1. Easy to track new hire Gainsight adoption.
  2. Create CTAs/Programs to end users and leadership if usage trends downwards.
  3. Create easy to digest reporting across the org for user adoption.
  4. New process/feature adoption metrics

    3 replies

    Cornelia
    Cornelia
    Contributor ⭐️⭐️⭐️⭐️⭐️
    September 24, 2021

    Hello @Justin Bills, thank you for your post. Forwarding this to our Product Manager to help you better. 

    shantan_reddy
    Gainsight Employee ⭐️
    shantan_reddy
    Gainsight Employee ⭐️
    September 28, 2021

    Hi Justin,

     

    Thanks for the post. It’s a good idea. However, this is not a part of our near term roadmap. We will be on the lookout for similar posts, and consider this if there are more such asks.

     

    Regards,

    Shantan

    jenlpro
    jenlpro
    Helper ⭐️
    July 6, 2023

    I like this idea… anything OOTB that would give admins more visibility into who is adopting the tool / what they are adopting would be great!

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