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Gainsight Employee ⭐️
May 14, 2020

Session Id is invalid & Query is not valid

  • May 14, 2020
  • 2 replies
  • 152 views

Team,

When we navigate to Data management or Preview the Setup Rule, In few cases we get an error like “Session Id is invalid & Query is not valid” due to the session Id cached in the browser has expired. For a workaround we are requesting them to clear cookies & cache to resolve this issue. Can we handle these exceptions by refreshing the session token automatically or logging out the user instead to showing these error.

From Data Management
From Setup Rule Preview

 

    2 replies

    pgeorge
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    June 16, 2020

    Hi @SKondreddy 

    Thank you for letting us know of this issue.

    Are you seeing this specific to Data management pages or across the app?

     

    Thank you

    Preethi

    Gainsight Employee ⭐️
    June 16, 2020

    Hi @pgeorge

    We were seeming this error while accessing the  Data management and previewing the Rule Tasks

     

    ~Surendra

    Surendra Sairam K